Privacy Policy

At Bixie ("we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and related services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our services, including visitors to our website, registered users, and enterprise customers.

We collect information that you provide directly to us, including:

Account Information

• Name, email address, and phone number
• Company name, job title, and industry
• Billing and payment information
• Account credentials and preferences

Usage Data

• How you interact with our services and features
• Workflow configurations and automation settings
• Logs and analytics related to your use of AI agents
• Performance metrics and error reports

Technical Information

• IP address and device identifiers
• Browser type and operating system
• Referring URLs and access times
• Cookies and similar tracking technologies

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your account
• To personalize your experience and provide relevant features
• To communicate with you about updates, security alerts, and support
• To analyze usage patterns and optimize our platform
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data at rest and in transit (AES-256, TLS 1.3)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response and breach notification procedures

We are SOC 2 Type II certified and ISO 27001 compliant.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods are determined based on:

• The nature of the data and its sensitivity
• Legal and regulatory requirements
• Business needs and contractual obligations
• Your requests for deletion

When data is no longer needed, we securely delete or anonymize it.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Data Processing Agreements with our service providers
• Compliance with applicable data protection laws

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Receive your data in a portable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@team.bixie.ai.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at: